Job Description

InterContinental Malta is delighted to invite an enthusiastic and service-driven Guest Service Agent to join our vibrant Club Lounge- Front Office team. If you’re passionate about creating exceptional guest experiences and thrive in a dynamic, luxury hospitality environment, this could be the perfect opportunity for you.

As a Guest Service Agent, you will be the face of Club Lounge, ensuring a smooth and memorable stay from the moment of arrival to the time of departure. Whether it's checking in a guest, providing tailored recommendations, or resolving a concern with care and efficiency, your role is essential to delivering the high standards of True Hospitality that define our brand.

Join us in creating unforgettable moments for every guest, every day.

Key Responsibilities Include (but are not limited to):

• Greeting our VIP guests warmly and ensuring a welcoming and professional arrival and departure experience
• Managing check-ins and check-outs in accordance with hotel policies and legal requirements
• Handling guest inquiries, concerns, and special requests efficiently and with a personalized approach
• Maintaining an up-to-date knowledge of hotel facilities, services, room types, and ongoing promotions
• Collaborating with housekeeping, reservations, and other departments to ensure smooth operations and optimal guest satisfaction
• Assisting with room allocations, ensuring special requests and VIP needs are fulfilled
• Supporting group bookings by coordinating pre-arrival arrangements and room configurations

Qualifications & Experience:

• Previous experience in Front Office, Guest Services, or Reservations, preferably in a luxury hotel environment
• Exceptional communication and interpersonal skills
• Ability to multitask and remain calm under pressure in a fast-paced setting
• Strong attention to detail and a proactive approach to problem-solving
• Knowledge of hotel systems (such as Opera or similar PMS) is preferred
• Flexible availability, including evenings, weekends, and holidays
• A friendly, professional, and guest-oriented demeanor with a genuine passion for hospitality

At InterContinental Malta, we are committed to True Hospitality – for our guests and our team members. As part of the IHG® family, we foster a culture where every interaction is built on care, respect, and excellence.

Our Core Values:

• True Attitude Caring, authentic, and genuinely invested in making a difference
• True Confidence Knowledgeable, reliable, and trusted to take initiative
• True Listening Attentive to guests’ needs and quick to understand both spoken and unspoken expectations
• True Responsiveness Prompt and thoughtful in fulfilling guest needs with a personal touch

If you're excited to deliver world-class service and thrive in a team that values connection, excellence, and growth, we would love to hear from you.

Apply today and help us create meaningful guest experiences that last a lifetime.