Responsive recruiter Benefits:
Directly supervise all guest sales personnel. Ensure proper completion of all reservation duties including all involved with Navis. Direct and coordinate activities of the reservation office. Manage day to day operations of the reservation office, ensure adherence to departmental and company policies, and ensure that departmental goals are achieved. Coach reservation staff to achieve a minimum service and sales performance level.
Major Job Tasks:
- Create an enthusiastic atmosphere, motivating employees by example and through creative incentive programs.- Provide on-the-job training for all new reservationists in every aspect of reservations as well as Spectrum Resorts’ vision, mission, and values. - Schedule staff according to demand while keeping the budget in mind.- On-site expert with everything affiliated with Navis which includes reports, protocol, and procedures.- Attend weekly meetings with Director of Revenue Management to evaluate progress and performance.- Monitor progress and productivity of all reservations staff.- Score lead calls and perform coaching sessions with reservationists on a weekly basis to improve sales skills and customer service.- Clearly communicate departmental goals and progress to reservation staff.- Update daily checklist when needed and insure completion of check-list items.- Maintain professional manner and appearance at all times.- Perform other duties as required to meet company and departmental goals.- Assist in identifying where improvements are needed interdepartmentally and formulate plans to implement such improvements.- Accountable for effective application of reservations procedures, enforcement of departmental policies, and ability to reach departmental goals.
Flexible work from home options available.
Compensation: $17.00 - $18.00 per hour
Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach.
Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We’re doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.
Spectrum Resorts is in the business of creating happy memories. While we manage approximately 500 upscale vacation condo rentals at The Beach Club and Turquoise Place, we also operate the amenities and commercial areas at both properties.
As the exclusive operator and onsite manager of The Beach Club and Turquoise Place, Spectrum Resorts delivers exclusive perks known as the SPECTRUM ADVANTAGE. Whether it is enjoying family focused activities and world-class amenities, discounts on onsite purchases or world class concierge services, Spectrum Resorts delivers a hassle-free vacation for your family unlike any other in the area.
