Job Description
YOUR MISSION (The Job Description)
If you are a neat freak who loves to clean and ensure that everything is in the right place, then this job is for you. You will be responsible for maintaining Virgin Hotel's high standards of cleanliness in cleaning the guest rooms. You will also be required to communicate, coordinate and work well with other teammates, managers, and guests. In addition, be aware of your surroundings and guest preferences so it will be easier for you to anticipate guest needs in the way that they like their items organized (or not) and be able to delightfully surprise them with your personalized service. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
Qualifications
THE NITTY-GRITTY (The Essential Job Duties) Including but not limited to:
- Equipment -- Properly and safely use all equipment; report all safety issues when necessary, including carts, vacuums, Swiffer's, etc.
- Maintain proper documentation of all duties accomplished during a working shift as directed
- Report all safety hazards or maintenance deficiencies for proper handling
- Greet all guests throughout shift with the proper salutation in English and a pleasant expression
- Perform all duties in a quiet and orderly manner
- Ability to maintain guest safety through reporting anything that is suspicious, personal and guest safety, injuries
- Ability to take directions or instructions from supervisor/other duties as assigned
- Meet quality cleaning standards
- Complete required credits per productivity standards
- Required to utilize HOTSOS program for all requests coded within the program
- Ability to utilize an electronic device to receive and complete requests and effectively communicate with Housekeeping
- Must be physically present at work, in assigned workstation, to perform all tasks
- Clean all guest rooms to the Virgin Hotel standards of cleanliness
- Report to designated shift in assigned attire
- Use only the designated cleaning chemicals and tools
- Keep guest information confidential and secure
- Turn in all "lost and found" items at the end of each work shift
- Responsible for all keys assigned and comply with the key policy established by the company
- Comply with the security policies of the hotel
- Restock supplies as needed
- Complete a manager's request
- Willing to work as part of a team as needed
- Educated on using the proper cleaning chemicals to clean designated areas
- Conserve water and chemicals according to training standards
WHAT IT TAKES (The Qualities We Look For)
- Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Creativity and innovation are essential!
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to inspire and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S
- Current, legal, and unrestricted ability to work in the United States
- Ability to communicate clearly in verbal and written English
WOULD BE NICE TO HAVE'S
- High school or equivalent education required.
- Preferred: Additional foreign language
- Previous hotel housekeeping experience
THE WORKING CONDITIONS
- Strong eye/hand coordination
- Ability to distinguish letters, numbers, and symbols in English
- Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions
- Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume
- Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair
- Effectively and efficiently move from floor to floor as needed
- Ability to scrub and scour different surfaces using the appropriate tools
- Frequent bending, stooping, reaching, and wiping
- Able to lift 50 pounds
- Able to push/pull up to 100 pounds
- Must be able to touch and handle chemical cleaning supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Proper protection is provided
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
