Job Description

Responsibilities:

• Enhances the guest experience by providing exceptional service.
• Services assigned rooms according to departmental specifications, within allotted time.
• Documents room status on assignment sheets.
• Greets guests passing in corridors, establishing eye contact.
• Ensures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc.
• Uses cleaning chemicals as instructed.
• Uses safety equipment as required.
• Follows safety protocols as required.
• Delivers guest request items.
• Communicates all maintenance issues to supervisor.
• Executes Daily Cleaning Projects.
• Secures master keys while working.
• Collects/secures lost-and-found articles.
• Restocks housekeeping cart daily.
• Responsible for Biohazard cleanup in assigned areas.
• Keeps all storage areas and linen rooms in a clean and satisfactory condition.
• Controls inventory of supplies.
• Maintains accurate task sheet records. Logs rooms cleaned, lost and found items original location, linen, terry, and amenities given to guestrooms.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
• Resolves guest issues.
• Adheres to department and property policies and procedures.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Trains new employees as needed.
• Maintains knowledge of the property, including memorabilia.

Competencies:

• High energy level.
• Good judgment and common sense.
• Ability to work a flexible schedule.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.