Job Description

Under direction of the Team Captains, the Guest Room Attendant cleans guest rooms, checks for and reports repairs needed, and responds to guest requests for additional items such as extra blankets, pillow, glasses, etc.

• Clean assigned guest rooms within prescribed time including toilets, floors, mirrors and glass, bathtubs and showers, sinks, furniture and counter tops. Vacuum carpeting, remove soiled linen and trash, and replenish room supplies.

• Respond promptly to guest requests such as special cleaning times and delivering extra towels

• Check all lamps and fixtures for burned-out bulbs and check TVs and radios to ensure proper working condition. Report any needed maintenance to supervisor.

• Check all plumbing fixtures to ensure normal leak-free operation

• Remove room service dishes from guest rooms for prompt pick-up

• Responsible for signing out, securing, and returning hotel passkeys for each day worked as well as room keys found in checked-out rooms

• Arrange guest room furnishings and supplies according to exact departmental specifications

• Attend department meetings as required by management

• Complete training of Blood borne Pathogens procedures

• Understand and follow the Trailblazer Guide, Housekeeping Manual, and Emergency/Evacuation procedures

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Good organizational skills
• Ability to understand and comply with all Company and departmental rules and regulations, policies and procedures
• Skill in establishing and maintaining effective working relationships with staff and guests
• Ability to read and communicate verbally in English and Spanish
• Self-motivated and detail oriented
• Possess initiative and high energy level
• Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated

• Work entails use of solvents/oils and electrical devices

• May come into contact with fumes/odors and dirt/dust

• Work is done in high places and occasionally on slippery surfaces

• Constant awareness is required of surrounding areas to insure safety of employees and guests

• Constant contact with co-workers and guests

• May be subject to smoking environment and moderate noise

• Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps)

• Frequent standing, walking, pushing/pulling over 100 lbs. (linen cart weighs 113 lbs. empty, with linen up to 600 lbs.), repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors

• Occasional reaching overhead and bending over from floor to 6ft., lifting of 10 lbs. or less

• Seldom requires sitting, crouching, kneeling, crawling, climbing, and balancing

• Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination

• Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.