The employee in this position is responsible for providing superior service to both internal and external guests. They are responsible for cleaning hotel guest rooms and other hotel areas as assigned. They must maintain a fun and friendly attitude with employees and guests and ensure that areas are clean and safe for guests and employees.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive.
Has the ability to work effectively and courteously with fellow employees.
Has the resiliency to deal with difficult guests in all types of business conditions and answers customer questions in a courteous and professional manner.
Responsible for cleaning hotel public areas and guest rooms according to company standards and training.
Follow strict key control policy.
Assist guests with luggage as needed and all reasonable requests.
Has a thorough knowledge of all special events and promotional activities.
Completes all company required training within designated time frames.
Act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.
Completes alcohol training and acquires/maintains certification.
Other duties as assigned.
JOB QUALIFICATIONS
A high school diploma or GED equivalent preferred.
Ability to read, write and understand simple instructions. Good oral communication skills.
Knowledge of the safe use of cleaning products.
Ability to use standard household and commercial cleaning equipment safely.
Ability to work under frequent time pressure in an interruptive environment.
Ability to maintain a pleasant, friendly and welcoming attitude at all times.
Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
