Job Description

• • Job Title: Guest Relationship Expert
    Location: Cape Town, Western Cape (Central Business District)
    Shifts may include weekends and public holidays

    About the Client:
    This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards.

    
    The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for.

    Key Responsibilities:

    • Review daily guest lists to prepare for arrivals
    • Greet guests warmly and professionally
    • Respond promptly to inquiries with clear, helpful information
    • Assist guests during registration and billing processes
    • Explain screening services, departments, and processes
    • Anticipate guest needs and provide personalised support
    • Guide guests during screenings and offer refreshments
    • Handle guest complaints calmly, escalating if needed
    • Maintain accurate records related to reports and kit dispatch
    • Ensure interactions meet health, safety, and quality standards

    Qualifications:

    • Bachelor's degree in Hospitality, Business Administration, or a related field preferred
    • Previous experience in guest relations, hospitality, or customer service is advantageous

    Skills Required:

    • Excellent communication and presentation skills
    • Strong problem-solving and conflict resolution ability
    • Active listening and empathetic guest engagement
    • Professional phone etiquette
    • Comfortable working in a dynamic, guest-facing environment

    Core Competencies:

    • Customer-centric mindset with a passion for service excellence
    • High attention to detail in guest documentation and interaction
    • Adaptability under pressure and in a fast-paced setting
    • Strong collaboration across teams and departments
    • Cultural sensitivity and an inclusive communication style

    Working Conditions:

    • Shift-based role, including weekends and public holidays
    • Frequent guest interaction requires pa rofessional appearance and conduct
    • Occasional lifting of light items (e.g., reports, refreshments)

    Compensation (Entry-Level, 0-3 Years Experience):

    • R18,000 - R25,000 per month (R216,000 R300,000 per year)