Job Description

Nestled on a private peninsula in Ornos, with its own sandy beach and sweeping views of the Aegean, Santa Marina, a Luxury Collection Resort, Mykonos, is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience, the resort has developed a strong culture of professionalism and service excellence.

The resort’s 117 Rooms, Suites, and Villas, all designed in a luxurious and chic style, are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea, its location is exceptional. Just 10 minutes from the airport, port, and Mykonos Town, the resort is within easy reach of everything the island has to offer.

Team members have the opportunity to work in a refined, international environment, delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.

Our culinary outlets, including Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool, and the Beach Lounge, provide dynamic, fast-paced workplaces where professionalism, teamwork, and warm, refined service are essential. At Ginkgo Spa, wellness is an integral part of the guest experience and reflected in our workplace culture, supporting a respectful and collaborative environment.

Santa Marina provides a professional, inclusive, and growth-focused workplace where hospitality and service excellence come together.

Guest Relations/Concierge Agent (Season 2026)

At Santa Marina, a Luxury Collection Resort, Mykonos, every stay is shaped by meaningful connections, thoughtful details, and a deep sense of place. We are seeking a Guest Relations / Concierge Agent who is passionate about delivering exceptional, personalized service and who understands the importance of anticipation, discretion, and genuine care within a luxury hospitality environment.

In this role, you will be a key ambassador of the resort experience, welcoming guests with warmth, guiding them throughout their stay, and ensuring every interaction reflects the elegance, authenticity, and service excellence of the Luxury Collection brand. You are a confident communicator, a natural problem-solver, and a dedicated team player who takes pride in creating memorable moments for every guest.

Key Responsibilities

• Deliver a personalized and seamless guest experience from pre-arrival through departure, ensuring each stay is thoughtfully curated
• Serve as a primary point of contact for guest inquiries, special requests, and personalized arrangements, responding with professionalism and attention to detail
• Coordinate pre-arrival planning, including transportation, dining reservations, celebrations, and tailored itineraries
• Prepare and manage welcome amenities, personalized communications, and follow-up correspondence as required
• Escort guests upon arrival, providing a clear and engaging orientation of accommodations and resort facilities
• Offer knowledgeable recommendations for dining, activities, cultural experiences, and local highlights, tailoring suggestions to individual guest preferences
• Collaborate closely with internal departments to ensure a seamless guest journey
• Maintain accurate guest profiles, preferences, and special requests within PMS and CRM systems
• Handle guest feedback and service recovery with empathy, efficiency, and alignment with brand standards
• Monitor guest satisfaction throughout the stay and proactively identify opportunities to exceed expectations
• Uphold resort policies, service standards, and brand presentation at all times

Requirements

• Degree in Hospitality & Tourism Management or a related field.
• Previous experience in luxury hospitality, guest services, or other customer-focused roles. Prior experience with Marriott brands is a strong advantage.
• Familiarity with Opera PMS is considered a plus
• Excellent command of spoken and written English, additional languages are highly valued
• Highly detail-oriented, proactive, and capable of anticipating guest needs
• Flexible, adaptable, and solutions-driven with a genuine can-do attitude
• Upholds the highest standards of professionalism, ethics, and conduct
• All applicants must hold the legal right to work in Greece

Benefits

• A competitive compensation package complemented by accommodation, staff meals, shuttle bus, uniform and laundry services
• Access ongoing training and development opportunities to refine your skills and advance your career in luxury hospitality.
• Career development opportunities through task-force assignments across Marriott Hotels worldwide
• Exclusive discounts and special rates at Marriott properties for you and your loved ones

Santa Marina, a Luxury Collection Resort, Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds, perspectives, and experiences are respected and valued. We believe our people are our greatest strength, and we welcome talent from all walks of life.