Job Description

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.

Domes Aulus Zante

We are currently hiring for our 5* resort Domes Aulus Zante, Autograph Collection Hotels, an ultimate luxury experience, located in Zante

Guest Relations Supervisor

The Role:

The Guest Relations Supervisor at Domes Resorts is responsible for ensuring exceptional guest experience by overseeing the guest relations team and managing guest interactions. This role involves enhancing guest satisfaction through personalized service, addressing concerns, and fostering a welcoming atmosphere. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for hospitality.

Some of the responsibilities:

Guest Experience Management

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest inquiries, complaints, and feedback promptly and effectively.
• Monitor guest interactions and ensure that all staff members provide a personalized service.

Team Member Management

• Train, supervise, and mentor guest relations team members.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Foster a positive work environment that encourages teamwork and high standards of service.

Communication and Coordination

• Liaise with other departments (housekeeping, maintenance, food and beverage, etc.) to ensure guest requests are fulfilled promptly.
• Communicate guest preferences and special requests to relevant departments to enhance the guest experience.
• Prepare reports on guest satisfaction and departmental performance for management review.
• Upsell room upgrades and additional services to maximize revenue.
• Promote Hotel Facilities such as restaurants, bars, spa etc.

Administrative Duties

• Maintain accurate records of guest interactions, preferences, and feedback in the hotel management system.
• Assist in the development and implementation of guest service policies and procedures.

Requirements

Useful to have:

• Bachelor’s degree/ Diploma in hospitality management, Business Administration, or related field preferred.
• Proven experience in guest relations or customer service, in a luxury hospitality environment.
• Knowledge of the English language, a second language will be considered a plus.
• Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

• Strong leadership and team management abilities, ensuring smooth daily operations and a high standard of guest service across all departments within the division.
• Excellent communication and interpersonal skills for managing interactions with both guests and team members.
• Knowledge of health and safety regulations.
• Ability to work in a fast-paced environment and handle pressure with professionalism.
• Strong leadership skills to inspire and guide the personnel, while also demonstrating decisiveness and accountability.
• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.

Benefits

You will benefit from:

• Competitive Remuneration Package
• Continuous Training & Development opportunities
• Friendly Work environment

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality.

Please note: Only short-listed candidates will be contacted.