Guest Relations Supervisor
The Guest Relations Supervisor oversees daily guest relations and front desk operations, ensuring exceptional guest experiences, efficient service delivery, and compliance with hotel standards. The role supports the Guest Relations Manager by supervising the team, handling guest concerns, and maintaining operational and financial controls.
Key Responsibilities
Supervise guest check-in, check-out, and overall guest service throughout their stay.
Lead and support the Guest Relations team to deliver excellent customer service.
Handle guest complaints, service recovery, and VIP guest requirements.
Promote upselling of rooms, hotel services, and amenities to maximize revenue.
Ensure reservations, room allocations, billing, and credit procedures comply with hotel policies.
Monitor cash handling, shift closing, reconciliations, and operational reporting.
Coordinate with other departments to ensure timely follow-up on guest requests and maintenance issues.
Maintain awareness of hotel events and services to assist guests effectively.
Ensure compliance with brand standards, grooming, health and safety, and confidentiality requirements.
Assist with team training, performance supervision, and continuous improvement initiatives.
Perform any other duties assigned by the Guest Relations Manager or senior management.
Qualifications
Diploma or Bachelor's degree in Hospitality Management or a related field.
3+ years of experience in Front Office or Guest Relations, including supervisory experience.
Strong communication, leadership, problem-solving, and customer service skills.
Knowledge of hotel PMS, billing procedures, and front office operations.
Can also connect at careers@radissonmbd.com
Radisson Hotel Group is an international hotel group, operating in EMEA and APAC with over 1,320 hotels in operation and under development in +95 countries. The international hotel group is rapidly expanding with a plan to significantly grow the portfolio. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
The Radisson family of brands portfolio includes Radisson Collection, art’otel, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Radisson Rewards is Radisson Hotel Group’s loyalty program, which delivers an elevated experience that makes Every Moment Matter. As the most streamlined program in the sector, members enjoy exceptional advantages and can access their benefits from day one across a wide range of hotels in Europe, Middle East, Africa, and Asia Pacific.
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.
At Radisson Hotel Group we care for people, communities and planet and aim to be Net Zero by 2050 based on the approved near-term Science Based Targets. With unique solutions such as 100% carbon neutral Radisson Meetings, we make sustainable hotel stays easy. To facilitate sustainable travel choices, all our hotels are becoming verified on Hotel Sustainability Basics.
