Job Description

NOW HIRING | GUEST RELATIONS SERVICE MANAGER – NAMIBIA Are you a passionate hospitality professional who thrives on creating exceptional guest experiences and leading a high-performing Front of House team? My client is looking for an energetic and service-driven Guest Relations Service Manager to join a luxury lodge in Namibia . THE ROLE You will take the lead in ensuring outstanding guest satisfaction while overseeing and developing the Front of House and service teams. KEY RESPONSIBILITIES: • Lead and coordinate the FOH, butler and bar teams • Deliver warm, personalised and exceptional guest experiences • Oversee guest arrivals, check-ins and activity orientations • Train, mentor and motivate service teams • Manage staff schedules and assist with performance management • Drive guest initiatives and special experiences • Monitor guest feedback and service standards • Oversee stock takes and departmental administration • Identify opportunities to continuously improve service delivery Requirements • 3–5 years' experience in a similar hospitality role • Strong Food & Beverage knowledge and experience • Proven Front of House leadership experience • Excellent communication and interpersonal skills • Warm, outgoing and professional personality • Strong attention to detail and sense of urgency • Strong team leadership and motivational skills • Ability to remain calm and effective under pressure • Passion for luxury hospitality and creating memorable guest experiences • Valid Driver's Licence Benefits Live-in