Job Description

RESPONSIBILITIES

• Assist as the first point of contact for guests through phone, email, or online bookings.
• Attend to inquiries and direct them to the relevant department when needed.
• Answer calls, record reservations, and update booking details.
• Assist with POS transactions, ensuring bills are accurate before presenting to guests.
• Assist in set up of tables and service areas according to SOP.
• Attend to guest feedback politely and escalate to supervisors when necessary.
• Carry out other duties as assigned by Management.

Requirements

• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Excellent communication skills; verbally and in writing.
• Basic knowledge on commonly used reservations system.
• Flexibility and commitment to work shift hours, weekends, and public holidays.