Job Description

At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g., VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
• Provide information about amenities, area and venues, and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Requirements

• Fluent in Korean, with proficiency in English
• Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality
• Experience in operating hotel management software such as OPERA is an advantage
• Strong communication and interpersonal skills
• Customer-oriented with a positive attitude
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits

• Positive Working
• Great Environment
• Supportive Team Work