AYANA Hospitality

Guest Relations Officer - Japanese Speaking | AYANA BALI

AYANA Hospitality  •  Provinsi Bali, ID (Onsite)  •  19 days ago
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Job Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Ensure compliance with health and quality standards

Requirements

  • Only for Indonesian Citizen
  • Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
  • Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
  • Fresh Graduates are welcome
AYANA Hospitality

About AYANA Hospitality

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Jimbaran, ID
Year Founded
1996
Website
ayana.com
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