Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

Toprovidea range of services to guests upon arrival and departure to make the stay of the guests at the Resort comfortable and pleasant.

Job Responsibilities

General

• Isdirectly responsiblefor theday to daykey processes in his/her area of work

• Assumes training responsibilities whenrequired;demonstratesa high degree of standards awareness

• Displays warmth, care and genuine enthusiasm when dealing with both external and internal guests;livesthe Golden Rule.

• Demonstrates standards awareness, by settingexamplefor standards execution, standards testing and implementing action plans to achieve established product and service goals.

• Adheres to the hotel's code of conduct and grooming & hygiene standards.

• Is seen as working hands-on,assistscolleagues in crunch times.

• Activelyparticipatesin briefings and meetings;facilitatescommunication between employees and management.

• Maintains a clean and orderly work area and promotes a safe working environment.

• Performs anycognateduties as and whenrequired

Departmental

• Ensures a smooth check-in and check-out of all guests.

• Anticipates guest needs and takes ownership of guest concerns and requests; ensures speedy andaccuratefollow upwhererequired; acts decisively to ensure guest satisfaction; reports and notifies all glitches to Assistant Manager for furtherfollow up

• Performs guest arrival, guest departure, cashiering tasksin accordance withhotel standards; fulfills special guest requests.

• Requisitionssuppliesaccording to established procedures.

• Accurately posts guest checks, processespaymentsand adheres to related control procedures in a vigilant manner.

• Has excellent knowledge of and is able to intuitively recommend the hotel's rooms and facilities; drives up selling programs.

• Meets and greets arriving anddepartingguests; Provides genuine hospitality and recognition, acts as host/hostess

• Acts as point of contact for in-house guests and localcustomers;providesindividualassistanceandaccurateinformation.

• Keeps management informed of guest and staff related incidents;representssenior management in their absence.

• Provides genuine hospitality and recognition in the work area;maintainsstrict discretion; proactively updates guest history database; promote hotel services and products.

• Conducts routine inspections ofPublicareas and guest rooms; takes proactive steps to rectify any shortcomings.

• Activelyparticipatesin daily briefings; completes assigned shift duties.

• Inspects and ensures the work area is in good physical repair; reports defects and ensurestimelyrectification.

• Attends to concierge requests in a precise and efficient manner; provides insightful information to internal and external customers.

• Ensures all resources for an efficient operation is in place; re-orders operating supplies when necessary.

• Ensures strict compliance with the hotel's cash handling and internal control procedures.

• Is knowledgeable of all Conciergeand Guests Experiences Job duties.

• Ishighly sensitivetoguestspreferences and special requests, offers meaningful alternatives when special requests cannot be met; adds a special touch when an opportunity is presented

• Conducts routine maintenance and public area inspections.

• Is proficient in safe handling of equipment and machinery; reports defects and accidents to managementimmediately

• Handles all Four Seasons Messenger Requests and Mobile App Requests.

• Performs any other cognate duties as and whenrequired

Special Requirements

• Holds a Diploma in Hospitality Management.

• Has 1 -2 years of relevant experience in5 starhotels/resorts.

• Fluent in both English and French, anadditionalthird language beneficial.

• Possesses excellent math and psychometric abilities.

• Excellent computer skills and working knowledge of Opera/PMS.

Compliance Policies

• Grooming Policy

• Confidentiality Agreement

• Policy Against Harassment

• Electronic Systems Policy

• Code of Business Conduct and Ethics

• Employee Handbook Acknowledgement Form