Working alongside a high profile and prestigious team, we are seeking a Guest Relations Officer
to create a memorable guest experience.
• World renowned hotel within China
• High profile position within The Peninsula Hotels
• Favourable remuneration package
Key accountabilities
• Provide full-range VIP greetings, escort and in-stay personalized services to uphold hotel brand image
• Establish and maintain guest profiles and arrange customized greetings and services
• Collaborate with all operational departments to complete pre-arrival arrangements for VIP guests
• Timely address guest feedback and complaints with proper documentation to ensure high guest satisfaction
General requirements
• Passionate about luxury hospitality with solid stress resilience
• Proficient in both Chinese and English with clear and appropriate communication
• Strong service awareness and team collaboration spirit.
We would be delighted to receive your CV and will liaise directly with suitable applicants.
The Hongkong and Shanghai Hotels, Limited (HSH) is a luxury hospitality and real estate group incorporated in 1866 and listed on the Hong Kong Stock Exchange (00045). It owns and operates twelve of the world’s finest hotel properties under The Peninsula brand, located in exceptional city centre locations in Asia, US and Europe. The company’s portfolio also includes strategic commercial properties, clubs and services and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions.
