Job Description
SWOT Hospitality is looking to recruit
Guest Relations Manager
for an exciting new project in Milos
About the role:
- Serve as the primary point of contact for guests, delivering exceptional service and creating memorable experiences tailored to individual preferences.
- Develop and implement guest relations strategies that foster loyalty and enhance satisfaction, leveraging guest feedback and engagement metrics to improve services.
- Build and maintain relationships with guests, ensuring personalized interactions and timely responses to inquiries and concerns.
- Collaborate with all departments to ensure seamless communication and delivery of services that meet the hotel's high standards.
- Conduct regular evaluations of guest experiences and address any challenges promptly and efficiently, ensuring that all guests feel valued and heard.
- Oversee the welcome and farewell of guests, creating a warm, inviting atmosphere that enhances their overall stay.
- Lead and train the guest relations team, instilling a culture of service excellence that aligns with the vision of the new project.
- Stay updated with the latest service trends and hospitality innovations to implement best practices within the new establishment.
Requirements
- Demonstrated experience in a guest relations or equivalent role, ideally within the luxury or boutique hotel sector.
- Strong understanding of the hospitality market, particularly in Greece or the surrounding region.
- Excellent interpersonal and communication skills, capable of building rapport with a diverse clientele.
- Proactive and self-motivated, with a results-oriented mindset and a passion for exceptional service delivery.
- Ability to work collaboratively within a team and across departments to achieve common goals.
- Flexibility and adaptability to thrive in a dynamic, fast-paced environment while managing multiple tasks.
- Commitment to continuous improvement and a strong desire to meet and exceed guest expectations.
Benefits
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Competitive salary
- Work with the best professionals in tourism industry
- Accommodation & Meals
why SWOT…
- We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
- We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
- We will give you the opportunity to work with the best practitioners from Greek hospitality market.
- We offer stability and career prospects in a transparent working environment.
- We work with the best professionals in the tourism industry.
