Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Lead the daily Guest Relations .
Ensure seamless guest experiences from pre-arrival through post-departure.
Oversee all VIP, ALL members and repeat guest recognition.
Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily.
Monitor lounge presentation, food & beverage offerings, cleanliness and ambience.
Coordinate personalized amenities, welcome letters and special occasions.
Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework.
Personally handle complex guest concerns and ensure timely follow-up until closure.
Conduct root cause analysis of recurring guest complaints and implement corrective actions.
Drive LQA, TrustYou, guest satisfaction and quality initiatives.
Review guest feedback trends and share action plans with department heads.
Support recruitment, onboarding, training, performance management and succession planning.
Drive ALL – Accor Live Limitless enrolments and member’s recognition.
Promote upselling opportunities and support Rooms revenue initiatives.
Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated.
Monitor ALICE/Royal Service guest requests and ensure timely completion.
Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, and Food & Beverage.
Support emergency response and Manager on Duty responsibilities when assigned.
Ensure compliance with hotel policies, cash handling procedures and key control.
Promote health, safety, HACCP and security standards.
Prepare operational reports, guest recovery summaries and quality analysis.
Perform any additional duties assigned by hotel management.
experience is an asset
Fluency in English, additional languages are a plus
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
