Accor

Guest Relations Manager

Accor  •  Istanbul, TR (Onsite)  •  26 days ago
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Job Description

Aliée, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking intuitive and sophisticated "Guest Relations Manager" to define the art of wellness within our sanctuary.

This is more than a role; it is an invitation to be a founding member of a newborn brand. At Aliée, wellness is where high-fashion aesthetics meet holistic healing. You will have the autonomy to deliver bespoke guest experiences that position our spa as a global destination at the intersection of culture, hospitality, and rejuvenation.

As an Aliée Guest Relations Manager, you are a vital guardian of our brand’s sensory identity.

  • Welcome VIP guests and ensure personalized service throughout their stay
  • Handle guest complaints and resolve issues promptly and professionally
  • Monitor guest satisfaction and implement improvements where necessary
  • Coordinate with different departments to ensure seamless guest experiences
  • Supervise and train the guest relations team
  • Maintain accurate records of guest preferences and feedback
  • Ensure compliance with hotel policies and service standards

Qualifications

  • Bachelor’s degree in Hospitality Management or a related field
  • Minimum 5 years of experience in a similar role within the hospitality industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Fluency in English (additional languages are a plus)
  • Proficiency in hotel management systems
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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