Job Description

Job Title

Guest Relations Host

· The GRH / Barista is responsible for delivering a premium hospitality experience to Priority Banking and

Wealth Management clients visiting the PPC lounge.

· The role combines high-quality beverage service, guest engagement, lounge operations support, and daily

client hospitality management to ensure a professional and welcoming banking environment.

About the role

Key Responsibilities

Client Hospitality & Lounge Service

· Welcome clients and visitors in a professional and courteous manner.

· Provide premium hospitality services aligned with SCB brand standards.

· Support client seating, beverage offering, and lounge experience management.

· Handle client requests promptly and escalate issues when necessary.

· Maintain a warm, discreet, and service-oriented atmosphere for affluent clients.

Beverage & Barista Operations

· Prepare and serve coffee, tea, and other beverages according to established standards.

· Maintain beverage quality, cleanliness, and presentation standards.

· Manage coffee machines, beverage equipment, and pantry inventory.

· Monitor stock levels for coffee beans, milk, beverages, and consumables.

· Ensure hygiene and food safety compliance within pantry and lounge areas.

Lounge Operations Support

· Maintain cleanliness and organization of lounge, pantry, and client areas.

· Coordinate with FM, Security, Cleaning, and Operations teams for issue resolution.

· Support meeting room preparation and hospitality setup for VIP meetings/events.

· Assist with opening and closing procedures of the PPC lounge.

· Report operational issues, maintenance requirements, or safety concerns.

Customer Experience

· Deliver personalized and attentive client service.

· Build positive relationships with Priority Banking clients and internal stakeholders.

· Support premium events, campaigns, and client engagement activities.

· Maintain confidentiality and professionalism in all client interactions.

About you

· Experience in cafe operations and inventory/materials management

· Strong customer service mindset and excellent communication skills

· F&B vendor management experience

· Barista certification preferred.

담당업무

고객응대 및 라운지 서비스

· 방문 고객 및 내방객 응대

· SCB 서비스 기준에 부합하는 프리미엄 고객 서비스 제공

· 고객 안내, 음료 서비스 및 라운지 이용 관리 지원

· 고객 요청사항을 신속히 처리하고 필요 시 관련 부서에 전달

· VIP 고객을 대상으로 품격 있는 서비스 환경 조성

음료 및 바리스타 운영

· 스탠다드에 따라 커피, 차 및 기타 음료 제조 및 제공

· 음료 품질, 위생 상태 및 서비스 기준 유지

· 커피머신, 음료 장비 및 pantry 운영 및 관리

· 원두, 우유, 음료류 및 각종 소모품 재고 관리 및 발주 지원

· 팬트리 및 라운지 공간 내 위생, 식품안전 기준 준수

라운지 운영 지원

· 라운지, 팬트리 및 고객 이용 공간의 청결 유지

· 시설관리(FM), 보안, 미화, 운영 부서와 협업하여 운영 이슈 해결

· VIP 미팅 및 행사 진행 시 회의실 준비 및 케이터링, 호스피탈리티 서비스 지원

· PPC 라운지 오픈 및 마감 업무

· 운영상 문제, 시설 유지보수 필요 사항 및 안전 관련 이슈 보고

고객 경험 관리

· 고객 맞춤형 프리미엄 서비스 제공

· Priority Banking 고객 및 내부 이해관계자와 긍정적인 관계 구축

· 프리미엄 고객 행사, 마케팅 캠페인 및 고객 참여 프로그램 운영 지원

· 모든 고객 응대 과정에서 기밀 유지 및 전문성 준수

자격요건 및 우대사항

· 고객서비스 또는 호스피탈리티 분야 경력 보유자

· 카페 근무 및 자재 관리 경험

· 고객 서비스 마인드 및 커뮤니케이션 역량

· 직접 개발한 음료 리스트 보유자 우대

· 바리스타 자격증 보유자 우대

· F&B 업체 관리 경험 우대

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”