Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
As Guest Relations Director, you will lead the vision and execution of the guest experience journey, ensuring every interaction reflects our brand standards and commitment to exceptional hospitality. You will oversee and mentor our Guest Relations Manager, providing leadership, direction, and support to ensure the seamless delivery of personalized service and exceptional guest experiences across the hotel.
As a key member of the Rooms leadership team, you will champion a culture of hospitality excellence, oversee our Redwoods (VIPs), and collaborate closely with operational leaders to drive guest satisfaction, reputation performance, and service excellence. Leveraging guest insights, feedback, and market trends, you will continuously enhance the guest journey, elevate service standards, and foster long-term guest loyalty. Your ability to build relationships, influence cross-functional teams, and anticipate guest needs will be instrumental in delivering memorable and meaningful experiences.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
Designed by Nature work environment.
Competitive salary package with included pension and health insurance benefits.
Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certificationsthrough our exclusive online learning educational platform.
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
We’re a global team of purpose-driven, nature-inspired, service-obsessed individuals who thrive on nurturing the natural beauty of both people and the planet. Your mission as part of our community: to leave our guests with more than they arrived with—whether it’s a new wellness routine, a plan to live more sustainably, or simply a restored perspective. The luxury of our hotel experiences lies not only in next-level comforts and personalized services but also in our wealth of warmth, depth of knowledge, and collective drive to preserve and protect this extraordinary world.
We’re proud to be recognized in Newsweek's Most Loved Workplaces 2025—a testament to how deeply we care about our people, our planet, and making a meaningful difference.
Starwood Hotels, an affiliate of the global private investment firm Starwood Capital Group, is a hotel brand management company overseeing 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging our expertise in marketing, design, operations, and technology, Starwood Hotels drives some of the most groundbreaking and dynamic hotel brands in the world.
For more information, visit starwoodhotels.com, 1hotels.com, baccarathotels.com, and treehousehotels.com
