At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.
Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.
A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.
Hospitality is a work of heart,
Join us and become a Heartist®.
We believe exceptional hospitality is about creating meaningful and memorable experiences. We are seeking a passionate and guest-focused Guest Relations Coordinator to elevate our guest experience and deliver service that exceeds expectations at every touchpoint.
As a key ambassador for the hotel, you will build genuine connections with guests, coordinate personalised experiences, champion loyalty recognition, and act as a driving force behind guest satisfaction and service excellence.
The Guest Relations Coordinator is responsible for enhancing guest satisfaction through personalised service, memorable guest experiences, loyalty engagement, and service excellence.
Working collaboratively across all hotel departments and reporting to the Front Office & Guest Relations Manager, you will focus on delivering exceptional VIP guest experiences, driving guest engagement initiatives, coordinating service recovery efforts, managing online reputation, and supporting loyalty program delivery. As a Pullman Progress Champion, you will challenge the ordinary, anticipate guest needs, and create innovative, personalised experiences that inspire loyalty and exceed expectations.
We're looking for a passionate hospitality professional who thrives on creating memorable experiences, building meaningful guest connections, and delivering service that exceeds expectations.
To be successful in this role, you will have:
Why join Pullman Auckland?
Our People+ Culture
We are, who we serve
We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
