The Executive & The Gateway currently have an opportunity in our Guest Relations team. This position is the first point of contact for our guests and provides friendly, personalised customer service throughout our guests stay. Key responsibilities will include:
This part-time position will require availability to work across a 7-day rotating roster including evenings, weekends, and peak holiday periods including public holidays.
As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.
You are a team player with excellent communication skills and the proven ability to work unsupervised if required. You will have a strong work ethic and are reliable. With the flexibility to work across a 7-day rotating roster, you will have previous experience in customer service-oriented position and demonstrate strong computer literacy skills. Previous experience is highly desirable but not essential.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Being an employee of The Anchorage Hotel & Spa and The Wests Group will give you access to just a few of the following perks and benefits:
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
The Wests Group Australia (Wests) is a Newcastle owned and operated not-for-profit membership based organisation that provides entertainment, accommodation and dining, function and fitness facilities across the region.
Our portfolio includes registered clubs Wests New Lambton (Western Suburbs (N’cle) Leagues Club) and Wests New Lambton Bowling Club, Wests Mayfield, Wests City, Wests Nelson Bay and Wests Cardiff. The Clubs are a source of enjoyment for thousands of members and visitors each day who come to enjoy the entertainment, bar and dining options.
Accommodation is provided by The Executive Inn and The Gateway Inn, Newcastle and The Anchorage Hotel & Spa in Port Stephens, while Balance Collective is the largest Newcastle-owned chain of fitness centres and offers exceptional facilities over five sites.
In 2016 we opened NEX, the Newcastle Exhibition & Convention Centre, which is a premium exhibition, entertainment and conference space in the heart of Newcastle city.
At the core of our operation is a commitment to outstanding customer service, and a dedication to providing quality venues, food and entertainment for our members and guests. Today, Wests is one of the largest private employers in the area, and an economic driver for the Hunter region. We want you to join our team. Check out the current vacancies across the company on our careers page - westsnewcastle.com.au/careers
We have been a proudly integral part of our local communities since we opened our doors in 1960, and offer substantial financial and in-kind support for schools, sporting teams and charities that make a real difference in our community.
Of course, our members are at the heart of what we do. Membership of Wests gives you discounts on food and drink in our clubs, as well as immediate access to our Wests Rewards scheme, an initiative with local businesses.
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