Job Description

JACKSON HOLE MOUNTAIN RESORT

JOB POSTING

Position Title: Guest Relations Agent

Department: Jackson Hole Resort Lodging

Classification: Year-Round, Full Time

FLSA Status: Non-Exempt

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment.

Job Duties

The purpose of The Guest Relations Agent is to represent the company in a professional manner while offering efficient and courteous service through all stages of the guest’s stay and ensure the highest quality of service is being delivered to all JHRL clientele.

Within the Office:

• Answer phone calls and greet individuals entering the office in a prompt and professional manner.
• Checks voicemails, online communication software and emails throughout the day.
• Always maintains a professional appearance and attitude in dealing with Guests and Homeowners or potential Guests and Homeowners.
• Becomes familiar with checking reservation availability, guest profiles, sales/promotions, and basic booking procedures.
• Familiarity with local recreational activities to help guests reserve local activities.
• Develop familiarity with property specific amenities.
• Create work orders and provide the maintenance and/or housekeeping department with relevant information to facilitate any requests or repairs reported by rental guests or noticed during a property walk through.
• Offer solutions for day-to-day guest inquiries.

In the Field:

• Inspects properties thoroughly before guest arrivals and after guest departure utilizing the checklist software to uphold company standards.
• Walk through properties and check all doors and windows, turn lights off, and make sure the thermostat is properly set.
• Stocks properties with supplies as specified for guest arrivals.
• Puts firewood in the fireplace when appropriate.
• Responsible for the cleanliness, upkeep, and fueling of company vehicles daily, or as needed.
• Helps transport packages or rentable items to guests or properties as needed.

Are you the right fit? Below are some traits an exemplary candidate possesses.

• Excellent communication skills.
• Guest centric mindset – enjoy working with people from different backgrounds.
• Team player, but also able to work independently.
• Self-Starter.
• Can operate under pressure.
• Detail oriented.
• Customer service experience preferred.
• Computer skills preferred.
• Have valid drivers’ license and proof of insurance.

Benefits & Perks

• Free winter ski pass and summer activities pass for the employee and their spouse and qualifying dependent children.
• Medical and Dental insurance
• 401(k) and company match
• Paid Time Off (PTO) and Sick Pay
• Spending and Flexible Savings Accounts (HSA/FSA)
• Free Life and AD&D insurance
• Free Life insurance for employee’s spouse and dependent children
• Discounts at JHMR Food & Beverage outlets
• Discounts at JHMR Retail/Rental/Repair locations
• Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners
• Discounted Daycare and Kid’s Ranch
• Free START Buss pass and 100% reimbursement for START Bus Commuter pass to Teton Valley, ID and Star Valley, WY.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.