The Standard Hotel

Guest Relations Agent (Security)

The Standard Hotel  •  $18/hr  •  Miami Beach, FL (Onsite)  •  3 months ago
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Job Description

Job Location: The Standard Spa, Miami Beach - MIAMI BEACH, FL 33139
Position Type: Full Time
Salary Range: $18.00 Hourly

Job Shift: FlexibleSUMMARY OF DUTIES:
Responsible for ensuring the overall safety and security of the hotel, garage, employees and guests. Promote and support a safe environment for staff and guests. Respond to, investigate and report on all complaints, incidents, or accidents reported by guests or staff.

JOB RESPONSIBILITIES:
Maintain accurate account of complaints, incidents and accidents. Thoroughly document all activities on an hourly basis in the daily security log. Maintain an accurate record of all noise complaints made by neighbors.
Respond to all calls for assistance. Perform frequent patrols of hotel property to ensure the safety of employees, guests, patrons and their vehicles.
Communicate all relevant information to Guest Relations Manager and Manager on Duty.
Monitor video surveillance equipment.
Maintain lost and found department.
Enforce safety practices, hotel policies and state liquor laws. Works closely with law enforcement when necessary.
Conduct oneself in a professional manner at all times. Be proactive and productive without constant supervision.
Successfully partner with other departments (valet, front desk, housekeeping, and F&B) to provide a seamless guest experience. Assist Department Heads with any special requests. Facilitate the removal of guests and/or patrons that pose a threat to the safety and security of the staff or others in a nonviolent and appropriate manner.
Maintain access to all critical phone numbers and information, (i.e., Sheriff, Marsh, Midway Hospital, Citizens Medical, etc.)
Perform other duties, projects, responsibilities as requested.

QualificationsJOB REQUIREMENTS:
Previous security experience in a nightclub or entertainment environment preferred.
Ability to work alone and within a team.
Working knowledge of common computer programs.
Proficiency in English language, including written, verbal and reading. Bilingual a plus.
Ability to effectively communicate with guests, staff, management and law enforcement.
Strong organization, communication and customer service skills.
Successfully pass a background check.
Guard Card training required.
First aid and/or CPR certification preferred.
Physical Requirements:
Ability to stand for long periods of time.
Work in variable weather conditions
Ability to lift 25 lbs.
The Standard Hotel

About The Standard Hotel

The Standard is the most powerful brand in the lifestyle hotel business.

Founded in 1999, The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond.

Launched originally in Hollywood, The Standard has now opened properties in marquee locations across the globe including in New York, Miami, London, the Maldives, Hua Hin, Ibiza, Singapore, Melbourne and Bangkok. Standard hotels in Lisbon, Brussels, Vienna, Dublin, Brooklyn, Pattaya, Mexico, and Austin are under development.

Standard International has expanded their portfolio with branded residences under development in Miami, Brickell, Lisbon, Phuket and Hua Hin.

The goal of every Standard project—be it a city hotel, a seaside resort, or a rooftop bar—is to defy convention, up the aesthetic stakes, and deliver an experience that only The Standard can.

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
New York, New York
Year Founded
Unknown
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