Accor

Guest Relations Agent - Russian-speaking

Accor  •  Emirate of Fujairah, AE (Onsite)  •  3 hours ago
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Job Description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

THE POSITION

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

KEY ROLES & RESPONSIBILITIES

  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
  • Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
  • Meet and greet VIP guests personally
  • Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
  • Prepare compendiums prior guest arrival and check-into system if necessary
  • Maintain close contact with Concierge for new arrivals and departures
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
  • Send prepared welcome cards and amenities to room prior to guest arrival
  • Attend to special requests by guests
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
  • Prepare requisitions for amenities on a timely basis
  • Performs related duties and special projects assigned

Qualifications

PERSONAL ATTRIBUTES

  • Strong written and verbal communication skills in English and Russian language
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a multi-cultural team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with guests and patrons
  • Able to exercise good judgment with difficult guests
  • Degree from School for Tourism & Hotel Management
  • Embrace the Fairmont brand promise and luxury in your role and in all your interactions
  • Foster an inclusive environment where every individual feels valued and respected
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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