Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience.
Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests.
Anticipate guest needs and handle guest complaints with diplomacy and efficiency.
Coordinate with all departments to ensure guest preferences and expectations are met.
Promote hotel services, facilities, and upsell room categories and experiences.
Handle VIP arrivals and ensure their stay exceeds expectations.
Maintain updated guest profiles and preferences in the PMS.
Provide personalized recommendations for local attractions, dining, and events.
Maintain a strong presence in the lobby and public areas to assist guests proactively.
Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.
Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.
Fluent in Russian and English (both written and spoken); additional languages are a plus.
Impeccable grooming and professional appearance.
Strong communication and interpersonal skills with a guest-first mindset.
Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.
Ability to work flexible hours, including weekends and holidays.
High level of cultural awareness and sensitivity.
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
