Job Description
SWOT Hospitality is thrilled to announce an opportunity for a
Guest Relations Agent
at the exquisite KOA by Kyma New York in Paros
About the role:
- Serve as the first point of contact for guests, ensuring that they feel welcomed and valued from arrival to departure.
- Address guest inquiries and concerns promptly and effectively, maintaining a courteous and professional demeanor.
- Provide detailed information about hotel services, amenities, and local attractions to enhance the guest experience.
- Collaborate with various departments to ensure seamless operations and a high standard of service delivery.
- Anticipate guest needs and personalize interactions to create memorable experiences that exceed expectations.
- Monitor guest feedback and satisfaction, taking proactive steps to resolve issues and improve service quality.
- Assist in managing the check-in and check-out process, ensuring efficiency and guest satisfaction.
Requirements
- Previous experience in guest relations or a front desk role, preferably within the luxury hotel sector.
- Outstanding communication skills in English; knowledge of additional languages is preferred.
- Adept at problem-solving and maintaining a positive attitude under pressure.
- Strong interpersonal skills and a passion for delivering exceptional guest service.
- Ability to work well in a team-oriented environment and independently.
- Attention to detail and strong organizational skills.
Benefits
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Work with the best professionals in tourism industry
SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit www.swot.gr
