Tawzef for Recruitment & HR Consultancy

Guest Relations

Tawzef for Recruitment & HR Consultancy  •  Cairo, EG (Onsite)  •  3 months ago
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Job Description


· Primary Contact Point: Manage all incoming FIT inquiries across various channels, including Email, WhatsApp, Social Media Messengers, and OTA platforms (e.g., Viator, Expedia, Booking.com).

· Expert Guidance: Act as a travel consultant by analyzing guest needs and preferences to recommend the best ship, itinerary, and cabin solutions for a successful trip.

· Conversion: Promptly and professionally answer questions regarding deck plans, amenities, and technical details to build trust and finalize bookings.

Post-Booking Engagement & Guest Nurturing

· Confirmation & Welcome: Proactively initiate conversation with FITs immediately upon booking to confirm receipt and provide a warm, luxury welcome.

· Requirement Discovery: Capture essential guest data, including dietary restrictions, mobility needs, and special celebrations (anniversaries, birthdays, etc.).

· Upselling: Identify opportunities to enhance the guest’s journey by suggesting cabin upgrades, private shore excursions, or premium onboard packages.

Internal Collaboration & Synergy

· Reservations Liaison: Coordinate daily with the Reservations Team to ensure booking accuracy and real-time availability updates.

· Front Office Handover: Communicate all guest special requests and VIP profiles to the Ship-side.

Post-Cruise Stewardship

· Feedback Collection: Follow up with guests after their cruise to gather candid feedback and ensure their expectations were met.

· Reputation Management: Encourage satisfied guests to share their experiences on TripAdvisor, Google, and other relevant review platforms.


Requirements


· Experience: 3+ years in luxury hospitality, premium travel agencies, or high-end guest relations.

· Full proficiency in English (written and spoken).

· Exceptional "digital etiquette" with the ability to convey a high-end luxury tone via text, email, and messenger platforms.

· Strong ability to listen to a guest's needs and provide tailored solutions rather than "hard selling."

· Autonomy: Ability to work independently under the guidance of the Commercial Director, making service-recovery decisions within pre-set parameters.

· Comfortable managing multiple communication channels simultaneously.
Tawzef for Recruitment & HR Consultancy

About Tawzef for Recruitment & HR Consultancy

At Tawzef, we offer a multitude of HR services for businesses in Egypt and the GCC by focusing on quality and time of delivery. We provide companies with human resources management services such as, recruitment, outsourcing, HR consultancy and psychometric assessments.

Local recruitment

Tawzef offers diverse recruitment solutions, including sourcing, headhunting, screening, and candidate interview processes.

we also organize interviews for companies.

Overseas recruitment

Tawzef is a licensed overseas recruitment company. hire all levels of employees (white and blue collars).

our execution team takes on the responsibility of handling all aspects of all process.

Staff outsourcing

Tawzef provides various outsourcing services including manpower by hosting a client's employees all contracts payroll, Tawzef's insurance, and labor relation.

Pre-Hiring Assessments

Business use psychometric assessments to analyze potential hires' personalities. these assessments bring a scientific approach to the evaluation process, to increase employee retention and productivity for new hires. and reduce costs and turnover.

HR Consultancy

Tawzef's consulting team creates HR structure and corporate strategy for small and medium enterprises.

we assess companies to analyze the current performance and build human resources management system.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Cairo, EG
Year Founded
2007
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