Our client, a leading hospitality organization in Abu Dhabi, is seeking a
Guest Relation Officer
to provide exceptional service and ensure a seamless experience for all guests. The ideal candidate will be friendly, professional, and attentive to detail, creating a positive and welcoming environment that reflects the brand’s values.

Key Responsibilities:

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  Welcome guests upon arrival and ensure a smooth check-in and check-out process.

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  Handle guest inquiries, complaints, and special requests with professionalism and efficiency.

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  Maintain accurate guest records and coordinate with relevant departments to meet guest needs.

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  Provide information about hotel facilities, services, and local attractions.

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  Ensure high standards of guest satisfaction by following up on feedback and resolving issues promptly.

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  Assist in coordinating VIP arrivals, events, and special occasions.

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  Support internal communication between front office, housekeeping, and other departments to deliver a seamless guest experience.

Requirements

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  Minimum High School Diploma; Bachelor’s degree in Hospitality or related field is preferred.

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  Previous experience in guest relations, front office, or customer service in the hospitality industry.

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  Excellent communication and interpersonal skills.

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  Professional appearance and strong customer service orientation.

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  Ability to handle complaints and resolve conflicts efficiently.

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  Knowledge of UAE labor laws and hospitality standards is a plus.

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  Proficiency in Microsoft Office and hotel management systems.

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  Multilingual abilities are an advantage (English + Arabic or other languages).

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  Experience in luxury hotels or international hospitality brands.