Job Description

Job purpose

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers

Job responsibilities:

• Greet and welcome customers confidently and professional manner
• Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.
• Assisting the customers till a sales consultant becomes available.
• Contacting the customers after two days of their visit to ensure maintaining high level of customer service.
• Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
• Create the lead in Salesforce and transfer to the sales consultant
• Ensure all leads are converted and report to the manager
• Creating Leads from Telephone Inquiries and send it to the Sales Team.
• To ensure all incoming calls gets answered within three rings
• To ensure all calls will be transferred to the right person within 45 seconds
• Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.
• Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.
• Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)
• Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.)
• Support the Delivery in charge in conducting a physical stock check – (Weekly)
• Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)
• Support in keeping records of maintenance of Test drive vehicles.
• Preparation in support of test drives to Sales Executive’s.
• Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily)
• Assist in obtaining the required maintenance and support suppliers
• Keep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.

Work Experience

• Minimum 1-3 year of work experience in the similar role

Competencies

• Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks.
• A professional and friendly demeanor with a focus on customer satisfaction.
• Proficiency in Microsoft Office and showroom management software (preferred).

Languages

• English, Arabic is desirable

AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.

Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.

Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.

For more information, visit www.awrostamani.com.