The Guest Relation Officer will serve as the primary point of contact for guests, ensuring their needs are met and providing a high level of hospitality and service throughout their visit. The role focuses on creating a positive guest experience and maintaining client satisfaction.
Welcome and assist guests upon arrival with courtesy and professionalism.
Handle guest check-ins, inquiries, and complaints efficiently.
Maintain up-to-date knowledge of facilities, promotions, and services.
Coordinate with other departments to ensure guest requests are fulfilled promptly.
Record and relay guest feedback to improve service quality.
Provide information about the property, nearby attractions, and events.
Ensure a professional appearance and positive demeanor at all times.
Support front office operations and assist with guest documentation when needed.
Education: Any related qualification.
Experience: 1-2 years of relevant experience in hospitality or customer service.
Nationality: Eastern Europe.
Language: Fluent in English.
Personal Attributes: Presentable, friendly, and proactive in guest engagement.
SwanGlobal values relationships. We understand that humans organising themselves for goals larger than themselves is at the heart of the progress of civilization. For this end, we are here to facilitate organisations and individuals coming together.
We do this by taking out the mundane admin-intensive work that comes with human-resource management. This allows our clients to focus on strategic initiatives, and let’s our candidates focus on honing their skills.
Servicing global clients in the world's largest sectors. Headquartered out of the prime district of Doha, we are one of Qatar’s fastest growing staffing & recruitment companies. Since 2014, we have equipped over 240 companies with over a 250,000 staff, clocking over 24 million person-hours of work. The SwanGlobal team ensures staff onboarding of suitable candidates within 04-06 weeks.
We have a large roster of blue, grey and white collared workers specialised work, ranging from engineering-led heavy industries to soft skills interaction-based verticals across the country.
We are proud to say that almost every construction company in Qatar has Swan staff building their business. As we grow roots in a wider business ecosystem we have staffers, on our payroll, in Oil & Gas, Retail, Hospitality, Event Staffing and many more.
The Swan Global team ensures staff onboarding of suitable candidates within 04-06 weeks.
We have a large roster of blue, grey and white collared workers specialised work, ranging from engineering-led heavy industries to soft skills interaction-based verticals across the country.
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