Job Description

The London EDITION is looking for its next Guest Relations Agent !

Would you like a job that gives you…

• 28 Holiday days (including bank holidays)
• Food in shift – Meal on us!
• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• £5 breakfast when staying in most of our European hotels
• Wellness and mental health programmes
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Half price cinema tickets
• Specially curated discounts in thousands of shops
• Amazing staff parties
• …and much more

Are you looking for a place to work that inspires you, challenges you and makes you proud to come to work? A place where service comes from the heart, not from a handbook? A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests?

We are looking for a driven, diligent and friendly Guest Relations Agent to join the team at The London EDITION hotel. As our Guest Relations Agent you will have a natural ability to connect with people and have a creative flair to deliver personalised tailored service to our guests.

As a Guest Relations Agentyou will:

• Creating and arranging amenities to surprise and delight our guests.
• Having presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest satisfaction.
• Liaising with all departments to ensure all guests needs and expectations are met.
• Liaising with guests, finding out their preferences and updating their Opera profiles.
• Managing and swiftly resolving guest complaints.
• Being the main point of contact for VIP guests and ensuring all departments are fully briefed on their requirements.
• Serving as a main point of contact for long-stay guests to ensure consistency.

Our most successful Guest Relations Agentis someone who:

• Anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories.
• Someone who is creative!
• Previous experience in a Guest facing role within a luxury hotel.
• Someone who is naturally engaging and attentive with an eye for detail
• A self-starter who is intuitive and dependable.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.

If this sounds like the perfect place for you, apply to be our next Guest Relations Agent today!

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.