Job Description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

We are looking for a passionate and efficient Guest Relations Agent to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and guest-oriented, as you’ll serve as a primary point of contact for our guests. Your goal will be to ensure our guests enjoy themselves and plan to come back to our hotel. (guest journey)

A little taste of your day-to-day

• Kicking off truly memorable guest experiences with the warmest of welcome.
• Acknowledging IHG One Rewards Loyalty programs and returning guests in person or over the phone.
• Completing daily tasks in GR making sure they are completed within required time frame ensuring appropriate follow up.
• Maintaining highest level of communications within all departments making sure crucial information is conveyed at all times.
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests trusted contact – helping with everything from bill issues to restaurant recommendations.
• Address guest complaints, ensuring appropriate follow up and resolution
• Reporting to Guest Relation / Front Office Manager

What we need from you

• Excellent communication skills.
• Problem-solving skills, turning issues into opportunities so every guest leaves with great memories.
• Fluency in the Arabic & English language - extra language would be preferred, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS.
• Preferred working experience with guest relations roles within International Luxury Hotel Brands.
• A customer-oriented and professional attitude
• Excellent organizational and time-management skills

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.