Job Description

AYANA Hospitality is looking to hire a Guest Recognition Manager for their AYANA property located in Bali. The candidate will be responsible for ensuring that guests have an unforgettable experience during their stay. The ideal candidate has a passion for hospitality and is committed to providing exceptional service to guests.

The AYANA property in Bali is one of the most sought-after destinations in the hospitality industry. The property offers guests a unique experience that combines luxury, elegance, and nature. As a Guest Recognition Manager, you will play a critical role in ensuring that guests have a memorable experience during their stay.

Responsibilities

• Greet guests upon arrival and assist with check-in process
• Liaise with other departments to ensure guests’ needs are met
• Maintain records of guest preferences and requirements
• Coordinate with Housekeeping and Engineering to ensure rooms are clean and well-maintained
• Resolve guest complaints and concerns in a timely and professional manner
• Communicate with guests throughout their stay to ensure satisfaction
• Assist with special requests and arrangements for guests

Requirements

• Minimum of 3 years experience in the same position in a large luxury resort.
• Bachelor Degree in Hospitality or other relevant fields
• Prior experience in the hospitality industry
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Customer-focused mindset
• Ability to work independently or as part of a team
• Attention to detail
• Fluent in English and an additional language is desirable