Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Operations Manager, you’re not just directing daily hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

This role is like no other!

Be front and centre leading the operational management of Starting Grid Hospitality across the Formula 1 British Grand Prix, providing top tier bespoke hospitality to multi national corporations and high net worth clients.

Here's what you'll do during a typical day:

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  
• Respond to audits that are completed by the company to ensure continual improvement is achieved
  
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  
• Comply and exceed hotel and company service standards
  
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  
• Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  
• Hold regular briefings and communication meetings with the HOD team

What are we looking for?

A Guest Operations Manager serving Hilton brands, is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

• Strong commercial acumen, preferably with experience in Food and Beverage and/or Rooms Management
  
• Experience in managing budgets, revenue proposals and forecasting results
  In-depth knowledge of the hotel / leisure / service sector
  
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  
• Accountable and resilient
  Ability to work under pressure
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
  
• Previous experience in the same or similar role

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.