Job Description

The Guest Experiences Associate provides exceptional customer service to zoo guests in a friendly, personable manner at all times. The Guest Experiences Associate assists guests by providing information, access control by verifying tickets and memberships, providing parking lot control, operating attractions, and directing traffic and pedestrian flow.

Essential Functions:

1. Regular and predictable attendance is expected and required. All Cleveland Metroparks employees must be prepared to work flexible schedules, including evenings, weekends, and/or holidays as required.
2. Directs traffic, pedestrian flow, and parking in a safe efficient manner
3. Accurately compares tickets with type, time, date, and prevents unauthorized entry into the Zoo and other exhibits.
4. Acts as a host/hostess at tram/train stops
5. Answers inquiries of visitors and provides information regarding activities and special events.
6. Engages guests in a friendly and positive manner.
7. Operates smaller attractions such as giraffe and bird feed, carousel, 4D Theater, Contact Yard and other small attractions as assigned.
8. Conducts surveys.
9. Keeps direct supervisor promptly informed of key/significant issues or concerns.
10. Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
11. Performs related duties as assigned or apparent.

Qualifications

• At least one year of customer service experience preferred
• Ability to uphold the high standards of Cleveland Metroparks by actions, appearance & attitude at all times and in all places.
• Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
• Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
• Ability to perform work with a high degree of accuracy and organization.
• Ability to work cooperatively with others.
• Ability to perform with considerable independence and initiative.

Work Schedule: Flexible work schedule required, must be available weekdays, weekends, evenings and holidays. Must be able to work and stand in all weather conditions for extended periods of time, some sitting and lifting necessary.

Application Deadline: Open until fill ed