Wills Group

Guest Experience Supervisor

Wills Group  •  $36k - $44k/yr  •  Midlothian, VA (Onsite)  •  2 hours ago
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Job Description

Guest Experience Supervisor

Join the Dash In Team as a Front of House Guest Experience Supervisor:   Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is a Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™.  We're looking for a Guest Experience Supervisor to help lead our team!   Your Role in Creating Remarkable Experiences: 
  • Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. 
  • Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences. 
  • Proactively interact with guests, addressing their questions and concerns promptly. 
  • Support associates in meeting guest needs efficiently,  maintaining a "no wait" experience. 
  • Monitor customer flow and open registers as needed to ensure seamless service. 
  • Uphold Dash  In Brand Standards, ensuring  high levels of guest engagement, cleanliness, safety, and operational adherence. 
  • Maintain effective communication with the Guest Experience Manager  regarding ordering and inventory needs. 
  • Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager. 
 Qualifications and Experience: 
  • Minimum of 1 year in a supervisory or management role in a customer service or retail environment. 
  • High School Diploma or GED  required 
  • Ability to multitask and solve problems effectively. 
  • Comfortable using technology, including POS software. 
  • Strong focus on providing exceptional guest experiences with excellent people skills. 
  • Active  ServSafe Certification (a plus). 
  Why Dash In? Join a company that drives innovation, provides exceptional value, and fosters  a great work environment. At Dash In, we believe in your growth and development:     Employee Benefits and Perks: 
  • Paid Time Off: Vacation, sick, and personal leave, plus paid holidays. 
  • Paid Community Engagement: 2 paid community service days each year. 
  • Paid Parental Leave: Support for new parents. 
  • Tuition reimbursement, development programs, and certificate program  assistance 
  • Financial Well-being: 401(k) with employer-matched contribution and financial planning  assistance 
  • Healthcare: Affordable medical, dental, and vision plans with  an option for a health savings account. 
  • Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage. 
  • Career Growth: Opportunities to advance in the Mid-Atlantic Region. 
  • Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships. 
  We’re excited to meet you and welcome you into our family! Apply now, and  let's create greatness together.   Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
Wills Group

About Wills Group

Headquartered in La Plata, Maryland, Wills Group has nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926 with expertise in convenience retailing, fuels marketing, and commercial real estate, Wills Group prides itself on keeping guests'​, team members'​, and communities’ #LivesinMotion.

Industry
Unknown
Company Size
201-500 employees
Headquarters
La Plata, Maryland
Year Founded
1926
Website
willsgroup.com
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