Job Description

🚀 Join GuestReady’s Global Hospitality Team! 🌍

Are you a French & English speaker based in Tangier looking for an exciting fully remote opportunity in a fast-growing international company?

At GuestReady, we’re transforming the short-term rental and hospitality industry through cutting-edge technology and exceptional guest experiences. Since 2016, we’ve expanded across the UK, France, Portugal, Spain, and the UAE — and we’re just getting started.

We’re currently hiring a Guest Experience Specialist (French & English Speaker) to help us deliver world-class support to our guests.

✨ Why This Opportunity Stands Out

Location: Tangier

Contract Type: Freelancer

Industry: Hospitality / Customer Experience

🌟 Your Mission

As the voice of GuestReady, you’ll play a key role in creating smooth, memorable guest experiences by:

• Delivering exceptional support via chat, phone, and email

• Resolving guest issues related to check-in, check-out, cleaning, and maintenance

• Troubleshooting common technical issues like Wi-Fi resets

• Ensuring every interaction reflects professionalism, empathy, and efficiency

• Keeping accurate records in our internal systems

• Identifying opportunities to improve guest satisfaction and internal processes

🎯 What You Bring

• Fluency in French & English (written and spoken) - Spanish is a Plus

• Based in Morocco with freelancer work eligibility

• Experience in hospitality, customer support, or similar roles

• Strong problem-solving mindset and independence

• Confidence with remote work tools and digital platforms

• Flexibility to work shifts, including evenings/weekends when needed

💼 What We Offer

🌍 100% Remote – Work from anywhere in Tangier

🚀 Global Career Exposure – Join an international hospitality leader

📚 Growth & Learning – Expand your skills in a dynamic environment

🤝 Inclusive Culture – Collaborate with a diverse, multicultural team

📈 Career Development – Grow with us as we scale

💡 Don’t Tick Every Box?

That’s okay — if you feel you match around 70% of the role, we’d still love to hear from you!

🌈 Diversity Matters

At GuestReady, we celebrate diversity and are committed to building an inclusive environment for all. We welcome talent from every background, culture, and experience.

Ready to help shape the future of hospitality? Apply now and become part of GuestReady’s journey!