The Rooster

Guest Experience Specialist (FO26)

The Rooster  •  Hellenic Republic (Onsite)  •  2 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The Rooster is an architectural gem and wellbeing resort at the magical island of Antiparos.

We are working towards a distinctive vision to make The Rooster one of the most unique international destinations.

We are offering a wide range of tailormade activations, wellbeing programs, comfort food from local ingredients, exquisite private houses, and above all a unique hospitality sanctuary filled with new adventures and a harmonious lifestyle.

We are welcoming all of our guests with open hearts and minds in order to create memories that will forever stay with them, feelings of nostalgia, longing, self- love, tranquillity, happiness and mind, body & spirit stimulations.

The Role

The Rooster is a holistic hospitality destination dedicated to nurturing mind, body, and spirit. Rooted in authenticity, sustainability, and meaningful human connection, The Rooster offers a refined yet soulful guest experience.

We are seeking to recruit for Season 2026 passionate, hardworking, guest-focused, and enthusiastic individuals who thrive in a collaborative environment and are committed to delivering thoughtful, personalized services.

To be successful in this role you will have:

    • Anticipate and fulfil guest needs with a high level of personalization and attention to detail
    • Actively introduce and guide guests through The Rooster’s experiences and activities, ensuring each offering is personalized to their interests and desires
    • Manage pre-arrival communication, including personalized emails and bespoke itineraries
    • Maintain prompt, polished, and empathetic communication with in-house guests throughout their stay
    • Provide refined concierge services, including dining reservations, transportation, and tailored experiences
    • Execute seamless arrival, check-in, and welcome experiences, creating a strong first connection
    • Handle check-out, billing, and guest folios accurately and discreetly
    • Collaborate closely with all departments to ensure a fluid and consistently exceptional guest journey
    • Passion for luxury, wellness, and holistic hospitality

Requirements

    • Previous experience in 5-star luxury hotels or resorts
    • Degree or diploma in Hospitality Management or related field
    • Fluency / excellence in English (spoken and written)
    • Knowledge of additional languages (e.g. Greek, French, Italian, German, Spanish) is a strong advantage
    • Knowledge of OPERA PMS is preferable
    • Proficiency in MS Office applications
    • Experience in personalized guest services and concierge operations
    • Strong guest-centric mindset with attention to detail
    • Excellent communication and interpersonal skills
    • Team player, solution-oriented, proactive, and adaptable
    • Highly organized, able to multitask in a fast-paced environment
    • Polished, tactful, and professional presence

Benefits

    • Competitive salary & benefits
    • Accommodation with cohabitation in staff house. Laundry & wifi available
    • On shift meal
    • Transportation services provided to / from staff houses and resort
    • Boat tickets to Antiparos
    • Uniform and shoes provided
    • Discounts in local shops
    • Long term career
    • Ongoing training opportunities
    • Employee Recognition Program
    • Dynamic, Friendly, Supportive & Respectful working environment
The Rooster

About The Rooster

There is a place hidden as a gem on a tiny Greek island.

A place of freedom and rejuvenation, of spiritual awakening and unwinding, of inspiration and deep relaxation.

Conceived as a wellness and lifestyle resort to embrace Slow Living, The Rooster is designed with unpretentious aesthetic luxury in mind, paired with excellent service, while providing a holistic experience for a mindfulness escape.

Nestled between the sandy, unspoilt beaches of the Aegean coastline and the dramatic landscape of the Cyclades, amidst open fields and the mystical caves of Antiparos island, The Rooster celebrates privacy in complete harmony with nature. Its ideal location suggests an unrivalled combination of splendour with respect to the environment and authenticity of Greek island life.

The Rooster is comprised of 17 independent houses, where one feels like a welcomed guest. An open space is available for interactive activities aiming to support the quest for inner peace in an area blessed with unparalleled natural beauty. Each house has its own character where guests can feel at home, with four different layouts to choose from, all including ample space, private gardens, outdoor showers and a breath-taking view of the sea and the surrounding landscape. Understated and unpretentious luxury, privacy, simplicity and comfort are leading values of the design philosophy.

The Rooster was inspired by the shared passion of artisans of hospitality innovation. We are a thriving tribe who, while remaining environmentally conscious, invariably aim to provide an unprecedented experience where self-discovery is a way of life. Our unique vision is motivated by nature’s magnitude, mystery and enchanting raw beauty. Sustainability is at the heart of The Rooster’s ethos, from sourcing organic materials to working in harmony with our local community.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Antiparos, GR
Year Founded
2021
Social Media