Indie Campers

Guest Experience Specialist

Indie Campers  •  Broxburn, GB (Onsite)  •  15 days ago
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Job Description

ABOUT US

Do you have a passion for adventure? If so, we’d love you to join the Indie family.

At Indie, we are committed to delivering personalised, memorable experiences for every customer. Our Guest Experience Specialists work together to create exceptional journeys and provide outstanding service at every stage. Curiosity, passion and continuous improvement are at the heart of everything we do.

THE ROLE

As a Guest Experience Specialist, you will guide customers in finding their perfect motorhome experience. You will support them from their initial enquiry through to the start of their journey, ensuring they feel informed, confident and excited. You will also be expected to build ongoing relationships with guests and continue to support them across all channels.

WHAT WILL YOU WORK ON?

  • Provide expert advice to help customers choose the ideal motorhome experience
  • Act as a subject matter expert on our fleet, procedures and policies
  • Manage customer enquiries across inbound calls, outbound calls and digital channels (email, chat and online enquiries)
  • Handle quotes, reservations, booking amendments, upselling and payment processing
  • Conduct on‑site motorhome viewings when required
  • Accurately navigate and update in‑house systems
  • Add value to every customer interaction while meeting individual targets and KPIs
  • Demonstrate and uphold our company values in all interactions

WHO ARE WE LOOKING FOR?

  • Previous telephone‑based customer service experience (contact centre or travel industry preferred)
  • Sales experience (desirable)
  • Genuine passion for delivering exceptional customer service
  • Strong communication skills and confidence using IT systems
  • High attention to detail, resilience and flexibility
  • Ability to thrive in a fast‑paced, dynamic environment

THE INDIE COMMITMENT!

  • Competitive compensation and travel benefits.
  • Successful candidates will receive a comprehensive induction and training programme to equip you with the tools needed to excel.
  • Ongoing coaching and development form part of our commitment to your growth and success.

Are you Ready to Go Indie?

Indie Campers

About Indie Campers

Indie Campers is your go-to platform for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities.

Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term and long-term RV rentals, and the possibility of buying one of our vehicles available for sale!

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

Join us: https://indiecampers.com/careers

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Lisboa, PT
Year Founded
2013
Website
indiecampers.com
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