Do you love creating unforgettable experiences and spreading smiles? 😄Join the team that brings LEGO® magic to life every day! As a Guest Experience Shift Lead, you’ll help guide our awesome Guest Experience team to deliver world-class fun and ensure every family has a brick-tastic day at LEGO Discovery Center D.C.! 🎢💛
If you’re a natural leader who loves teamwork, creativity, and the energy of a fast-paced, family-friendly environment — this is your next adventure! 🚀This role requires flexibility, with a primary focus on weekends, holidays, and peak guest periods Typical schedules will include a mix of weekday and weekend shifts, with hours ranging between morning, midday, and evening depending on business needs and school group demand.
🌟 What You’ll Do
As a Guest Experience Shift Lead, you’ll be the go-to leader on the floor, ensuring smooth operations, top-notch guest service, and a happy, motivated team. From managing guest flow to mentoring team members, every day is about making magic happen! 🪄
🎯 Lead & Inspire – Motivate and support team members to be guest-obsessed and deliver amazing service with a smile.🎟️ Keep Things Running Smoothly – Oversee daily operations, delegate tasks, and jump in to help wherever needed.🦺 Safety First! – Ensure that all policies and safety standards are followed so guests and team members stay safe and happy.🤝 Make Every Moment Count – Handle guest questions and issues with care and creativity to turn challenges into positive experiences.🎓 Train & Develop – Help new and current team members grow through hands-on coaching, training, and development.📋 Support the Team – When not serving as the Supervisor on Duty, assist with projects, audits, and engagement activities that make our workplace awesome!💬 Lead by Example – Jump into guest-facing roles when needed — showing how world-class service is done!
🌈 A fun, positive, and outgoing personality — you love connecting with people!🎓 High school diploma or GED required.🎠 At least 6 months of experience in attractions, hospitality, or customer service preferred.🧱 Proven ability to multitask in a lively, fast-paced environment.💬 Excellent communication and teamwork skills.💡 Leadership qualities that inspire others to deliver their best — and have fun doing it!
🧭 Flexible availability including mornings, evenings, weekends, and holidays.💪 Comfortable standing, walking, and moving around the attraction for long periods.🎶 Work in a lively, colorful, and family-focused environment — with laughter as your soundtrack!
At LEGO Discovery Center, fun is our specialty! You’ll join a team that believes in creativity, imagination, and teamwork. Every day you’ll help guests make memories they’ll treasure — and have a blast while doing it! 🧱💛
✨ A playful, dynamic work environment✨ Opportunities for career growth and development✨ Discounts, perks, and awesome team events✨ The chance to make a real difference — one smile (and one brick) at a time!
Ready to lead the fun? Apply today and help us build unforgettable experiences — brick by brick! 🧱🎉
🎉 Benefits of Joining Merlin Entertainments! 🎉
🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
USD $18.00/Hr.
Follow us on Instagram: @Merlinentertainments
The greatest place in the world to work and play 💜
Merlin Entertainments is the global leader in branded entertainment destinations. We create and deliver memorable, immersive brand experiences for over 60 million guests every year.
Merlin Entertainments has over 140 attractions worldwide, ranging from indoor attractions such as SEA LIFE and Madame Tussauds to iconic theme parks like LEGOLAND and Alton Towers Resort.
Working for Merlin Entertainments is unlike a job anywhere else. You could be counting penguins, protecting the sea, crafting the perfect celebrity eyebrows or making a child’s day magical. Not all of us have jobs in attractions, but we are all involved in fascinating work. Sound like fun? Join us, and be part of creating amazing memories for millions of people around the world.
