Hampshire Holidays NZ is a growing network of holiday parks across New Zealand, focused on delivering exceptional guest experiences, operational excellence, and sustainable growth. As we continue to expand our portfolio, we are investing in our people, parks, and communities while building a strong and recognisable holiday park brand. Our team is passionate about creating memorable experiences for guests, driving commercial success, and shaping the future of holiday parks across New Zealand.
We're looking for a Guest Experience & Service Excellence Specialist to help our park teams deliver consistent, high-quality guest service every day. Innovation, Courage and Care show up in this role in practical ways: finding better ways to deliver service, raising service gaps early and respectfully, and thinking about the impact on guests and colleagues.
You'll work with park leaders and teams to coach, review and improve service, using guest feedback and data to decide where to focus.
Our success is built on shared values that guide how we work every day: Innovation, Courage & Care.
As the Guest Experience & Service Excellence Specialist, you'll help our parks put Hampshire's approved guest experience standards into everyday practice. Brand owns the standards; working with Brand, Operations and HR, you'll implement them, build capability across teams and support consistent guest experiences across.
You'll combine training, coaching, quality assurance and continuous improvement expertise to support operational teams, identify improvement opportunities, and turn guest feedback into practical action.
You'll bring strong relationship-building skills and a practical, solutions-focused approach to improving guest service.
WHY WORK WITH US?
In this role you'll work directly with park leaders and teams, alongside Brand, Operations and HR. The role is remote within New Zealand, with regular travel to our holiday parks.
If this sounds like you, or someone you know, we'd love to hear from you. Please submit an up-to-date resume along with a cover letter by clicking the Apply Now button.
Please note: Successful candidates will be required to complete a National Police Check as part of the pre-employment process.
Please note that we do not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement
A family owned and operated business established in 2006, Hampshire Property Group prides itself on offering lifestyle experiences for community, lifestyle living, holidays, and adventures for people wanting to explore their backyard in a dynamic new way.
The Hampshire Property Group has created vibrant independent living communities for over 50s, supported by a portfolio of tourist parks you can visit across Queensland, New South Wales, ACT, Victoria, South Australia, Western Australia and the Northern Territory.
If you’re looking for supportive, family friendly communities, or your next holiday, the Hampshire Property Group is waiting for you, and will welcome you like an old friend.
