Job Description

We are looking for a Guest Experience Representative to deliver first-class
service and be one of the faces of our front desks as the Belmo Group
portfolio continues to grow, being one of the largest providers of boutique
luxury accommodation in the Noosa region. We run hotels a little differently -
we think you can have performance and personality, and we
build teams that prove it.

About the role

Reporting to the Front Office Manager, you'll own the guest experience
from arrival to departure, delivering seamless check-ins and check-outs,
managing enquiries and keeping the front desk running smoothly. You'll work
closely with Housekeeping and Maintenance in strata-titled, mixed-use
environment and large residential homes that keeps the role varied. It's a
busy, people-facing role on a rotating roster where your warmth and
professionalism shape every guest's stay.

What you'll do

• Deliver exceptional check-in and check-out experiences in line with
  Belmo standards
• Manage guest enquiries in person, by phone, and by email with
  professionalism and genuine care
• Maintain accurate records in our property management system -
  reservations, billing, room statuses, and guest profiles
• Liaise in real time with Housekeeping and Maintenance on room
  readiness and service requests
• Identify and offer upgrades, late check-outs, and other ways to
  enhance the guest's stay
• Process payments, bonds, refunds, and complete accurate end-of-shift
  balancing
• Manage key and access card administration using our electronic lock
  system
• Handle guest concerns with confidence and escalate appropriately
  when required
• Keep the front desk and lobby immaculately presented at all times
• Uphold Body Corporate by-laws and support emergency response
  procedures, including evacuation and fire alarm protocols

What you'll bring

• A genuine customer-service focus
• Strong communication and interpersonal skills, both written and
  verbal
• Confidence with computer systems and the ability to pick up new
  software quickly
• The ability to multitask and stay composed in a fast-paced
  environment
• Strong attention to detail, particularly with cash handling,
  billing, and guest records
• Reliability, punctuality, and availability across a rotating roster,
  including evenings and weekends
• Professional presentation and conduct at all times

Nice to have

• Prior hotel reception or front office experience
• Experience in a serviced apartment, short-term letting, or
  management rights property
• Familiarity with a hotel PMS
• An understanding of strata or Body Corporate environments

What We Offer

• Career Development - We invest in our people through structured
  onboarding, leadership development, and ongoing learning opportunities
  designed to support career progression across our hotel, residential, and
  corporate portfolios.
• Autonomy & Trust - Belmo empowers our people to take ownership
  of their work, with clear governance, support, and direct access to
  leadership.
• Competitive Rewards - We offer competitive remuneration packages
  aligned to experience and performance, with opportunities for growth as
  the business expands.
• Work-Life Balance - We recognise the importance of balance in a
  demanding industry and strive to build sustainable operating models that
  support both performance and wellbeing.
• Wellbeing Support - Access to employee assistance and wellbeing
  resources to support mental health, resilience, and personal wellbeing.
• Professional Culture - Work within a collaborative, accountable, and
  high-performing culture that values integrity, innovation, and continuous
  improvement.

How to apply

If this sounds like you, hit Apply and send through
your resume!