Anavah Talent

Guest Experience Representative

Anavah Talent  •  National Capital Region, PH (Remote)  •  1 month ago
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Job Description

About the Role

A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.

Time: 10 AM - 10 PM (U.S. Pacific Time)

Who You Are

  • A hospitality-minded professional who thrives on creating standout guest experiences
  • A strong communicator with a friendly, clear, and empathetic tone
  • A proactive problem-solver who remains calm under pressure
  • Detail-oriented and dependable in a fast-paced, high-touch environment

What You'll Do

  • Respond to guest inquiries and feedback with care and efficiency
  • Resolve issues and turn challenges into positive moments
  • Coordinate with kitchen and service teams to ensure smooth delivery
  • Uphold high standards for guest recovery and retention
  • Support cross-functional collaboration and ad hoc projects

Requirements

  • 3+ years in customer success, operations, or client service (U.S. accounts preferred)
  • Guest service, restaurant, or food service experience (required)
  • Strong written English and interpersonal communication skills
  • Critical thinking and ownership mindset
  • Bachelor's degree (honors preferred)

Bonus Points For

  • Experience with Grasshopper CX
  • Ecommerce support (chat/email) expertise

Benefits

  • Work From Home
  • Training & Development
Anavah Talent

About Anavah Talent

At Anavah Talent, we believe work should feel meaningful both for the people doing it and for the companies counting on it.

We connect exceptional overseas talent with U.S. & Canadian companies that value clarity, trust, and purpose.

We’re not a traditional outsourcing firm. We’re a strategic global hiring partner helping founders build overseas teams that perform, integrate, and grow long-term.

With deep operational expertise across remote work, CX, operations, finance, and creative roles, we support companies in scaling efficiently while empowering professionals around the world with dignified work.

✔ 67+ placements in the last 2 years

✔ $5M+ saved in labor costs

✔ Global talent hired from 5+ countries

✔ Strong repeat business from purpose-driven teams

If you're looking to hire exceptional global talent, or step into meaningful remote work, we're here to help you grow.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Austin, Texas
Year Founded
Unknown
Website
anavahtalent.com
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