MAIN DUTIES AND RESPONSIBILITIES
The Guest Experience Team is responsible for ensuring each guest that checks into our Mad Monkey property has the best guest journey possible. The guest journey includes welcoming guests to the hostel with a positive Mad Monkey welcome, ensuring the check in process runs smoothly, and providing an enjoyable and fun welcome speech that includes all the necessary information to our guests to help them optimize their stay. Guest Experience team members must also show the guests to their room, and support with carrying their luggage, before encouraging them to visit the bar to collect their welcome drinks at each guest’s soonest convenience.
As a Guest Experience team member, the expectations are that you will plan and execute a variety of in-house events — ensuring they are engageable and fun — to provide great experiences for our guests as part of their guest journey. Guest Experience team members will also be expected to support Food & Beverage sales by ensuring daily happy hours, specials and other promotions are communicated to our guests. You are also expected to support the sales and experience delivery of Travel & Tours.
Mad Monkey is a renegade team of humans on a mission to deliver the best travel experience for our guests & the best working experience for our team.
Our team is predominantly made up of those "millennials" you keep hearing about, it's pretty fun to work here and we are always on the lookout for talented individuals to join us. Send your email to hr (at) madmonkeyhostels.com.
We actively work to benefit our local communities, provide fair employment and continually invest in our team's growth, development & success.
Since 2011 we have grown internationally to be one of the leading experience hospitality companies in Asia by catering to & caring for the curious young traveller that exists in all of us.
Find out more about us and our operating model at http://www.madmonkeyhostels.com
