Job Description

🏡 Join GuestReady as a Guest Experience Operations Intern!

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE
Since 2016, we’ve been redefining the industry with cutting-edge technology and top-notch service

We’re now looking for a Guest Experience Operations Intern to support our growing team and gain hands-on experience in hospitality operations, guest relations, and property management.

🎯

As a Guest Experience Operations Intern, you’ll gain hands-on experience in customer operations by supporting property damage claim resolution, guest feedback management, and service recovery initiatives. You’ll learn how to investigate cases, respond to reviews, and collaborate with internal teams to help ensure smooth and positive guest experiences.

💼 Key Responsibilities

✅ Assist in managing and processing property damage claims, including gathering documentation
✅ Assist in managing and processing property damage claims, including gathering documentation and helping track resolutions.

✅ Support the review and assessment of claim submissions for accuracy and compliance with platform policies.

✅ Help coordinate communication with owners, guests, and external partners under the guidance of senior team members.

✅ Learn how to manage guest reviews by drafting responses and ensuring professional, timely communication.

✅ Shadow service recovery processes to understand how guest concerns are addressed and resolved.

✅ Gain exposure to cross-team collaboration with operations, finance, and customer support.

✅ Develop organisational and analytical skills by maintaining accurate records for reporting.

🛠 What You Need to Succeed

🔹 Strong communication and organizational skills.
🔹High attention to detail with a proactive mindset.
🔹Interest in hospitality, customer service, or operations.
🔹Tech-savvy and comfortable with digital tools.
🔹Ability to multitask and adapt quickly to changing tasks.
🔹Positive and collaborative attitude with a willingness to learn.
🔹Fluency in English (other languages are a plus).

🎁 Perks & Benefits

🏡 Hybrid work flexibility – balance work and life your way.
🚀 Be part of a fast-growing company in the travel industry.
🌍 Work in a dynamic, multicultural team
📚 Opportunities for learning and career development
🧘 Focus on wellbeing with supportive activities.

🙌 Join Us on This Exciting Journey!

Even if you don’t tick every single box, we encourage you to apply! If you’re a 70% match, we’d still love to hear from you — many skills can be learned on the job.

🌈 Diversity & Inclusion

At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer We value unique talents and perspectives and welcome applicants from all backgrounds — regardless of race, gender, religion, sexual orientation, disability, age, or culture.

Let’s build something amazing together! 🚀