Malayan Flour Mills Berhad

Guest Experience Manager (Based in Sg Long, Kajang)

Malayan Flour Mills Berhad  •  Kajang, MY (Onsite)  •  3 months ago
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Job Description

Company Background

We are representing our client in the hospitality industry. Due to recent expansion, they are looking for experienced Guest Experience Manager based in Sungai Long, Kajang.

Working Hours: 8.30am - 5.30am / 6 days

Job Responsibilities:

  • Oversee the daily operations of attractions to ensure smooth and efficient functioning.
  • Manage and enhance the overall guest experience by maintaining high service standards.
  • Develop and implement strategies to increase visitor numbers and drive attendance.
  • Lead, train, and supervise staff to deliver excellent customer service and operational efficiency.
  • Monitor and manage budgets, ensuring cost-effectiveness and profitability.
  • Oversee facility maintenance to ensure attractions are safe, functional, and well-presented.
  • Ensure compliance with all health, safety, and regulatory requirements.
  • Address guest feedback, inquiries, and complaints with professionalism and care.
  • Collaborate with the marketing team to promote attractions and support special events.
  • Prepare reports on operational performance, guest satisfaction, and financial results.
  • Continuously identify opportunities for process improvements and innovative guest experiences.

Requirements

  • Diploma or Bachelor's Degree in Hospitality, Tourism, Business, or related field.
  • Proven experience in hospitality, or customer service management.
  • Strong leadership and communication skills to manage teams and interact with guests.
  • Problem-solving, adaptable, and able to work in a fast-paced environment.
  • Customer-focused with a commitment to safety and service excellence.
  • Willing to work on weekends, public holidays, and peak seasons.

Interested candidates may apply online or email updated resume to revathiy(at)talentrecruit.commy or ryan(at)talentrecruit.com.my

Only shortlisted candidates will be notified

Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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