We are seeking an experienced and service-driven Guest Experience Manager to oversee Guest Relations, Butler Services, and Kids Club operations. This role ensures every guest, adults and families alike, enjoys a seamless, personalized, and memorable stay, reflecting the highest standards of luxury hospitality.
Lead and manage the Guest Relations, Butler, and Kids Club teams to deliver exceptional and personalized guest experiences.
Oversee VIP and long-stay guest arrangements, ensuring preferences and expectations are anticipated and exceeded.
Handle guest feedback, complaints, and special requests professionally and efficiently.
Monitor guest satisfaction scores and implement service improvement initiatives.
Ensure consistent communication across departments to deliver seamless guest journeys.
Conduct training sessions and performance reviews to maintain high service standards.
Maintain accurate guest profiles and ensure pre-arrival planning is executed flawlessly.
Support front-of-house operations and participate in guest engagement events.
Minimum 2 years’ experience as Guest Relations or Guest Experience Manager in a 5-star luxury hotel.
Proven leadership and people management skills.
Strong understanding of luxury service standards and family-oriented hospitality.
Experience overseeing or supporting Kids Club operations is an advantage.
Proficiency in Opera PMS and Microsoft Office Suite.
Excellent communication skills and fluency in English; additional languages are a plus.
Impeccable grooming, proactive attitude, and ability to perform under pressure.
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
