Accor

Guest Experience Manager

Accor  •  Bangkok, TH (Onsite)  •  2 months ago
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Job Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

  • Develop, implement, and oversee guest satisfaction and loyalty programs.
  • Represent management to guests, building trust and intervening at key moments of the customer journey.
  • Drive innovation and continuous improvement to ensure memorable guest experiences.
  • Monitor customer feedback, anticipate needs, and implement corrective action plans.
  • Coordinate with operational services to guarantee smooth guest stays.
  • Lead daily team briefings and interact positively with other departments.

Qualifications

  • Strong communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • Knowledge of hotel operations and PMS systems.
  • Leadership and team management experience.
  • Fluency in multiple languages is a plus.

Additional Information

  • Employee benefit card offering discounted rates at Accor hotels worldwide.
  • Develop your talent through Accor’s learning programs.
  • Opportunity to grow within your property and across the world!
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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